Celyn Tan, Operations Manager at Valentino Holidays, embodies a unique blend of international business acumen and a profound dedication to customer experience. With a degree in International Business, Celyn has cultivated an exceptional skill set over the last eight years, specialising in catering to clients from Singapore and Malaysia. Her passion for travel, having explored over 20 countries, fuels her ability to craft the perfect itineraries, ensuring clients enjoy incredible experiences on their journeys.

Celyn approaches her work with meticulous attention to detail and a holistic perspective, prioritising the understanding of every stakeholder’s needs, concerns, and expectations. This includes everyone involved in a project, from organisers and sales agents to delegates, drivers, and team members. She excels in coordinating projects according to schedule and requirements, with a relentless focus on maximising the value and impact of the results, firmly believing that no job is too big or too small.

Her expertise extends to event management for MICE (Meetings, Incentives, Conferences, and Exhibitions), where she manages projects, setups, and PA system arrangements with a creative flair. Celyn’s innovative approach enables her to propose fresh ideas concerning events, agendas, and entertainment, always with an eye on enhancing the event’s effectiveness and outcome. Her experience also includes organising company annual dinners and hosting as an emcee, showcasing her versatility and capability in managing diverse event formats.

Celyn is known for her efficiency and impatience with slow progress, driven by a desire to understand and meet clients’ needs. Her dedication and excellence in service have been recognised through multiple awards, including five Singapore Excellence Service Awards: two silver, two gold, and two star awards, highlighting her outstanding contribution to the industry and her commitment to delivering exceptional service.