Janice Pui, Operations Executive at Valentino Holidays, lives by the ethos of “work hard, play hard.” She approaches her professional responsibilities with utmost seriousness, especially when managing VIP clients, ensuring attention to every detail in order to provide an exceptional experience. However, Janice balances her diligent work ethic with a vibrant and fun personality, demonstrating flexibility and adaptability in all situations. Her extensive solo travels and experiences with groups have broadened her understanding of diverse client demands and desires, enhancing her ability to perform her role with greater empathy and insight.

Janice’s passion lies in designing new itinerary products tailored specifically for VIP customers, aiming to make their travel time valuable with premium service levels. From the moment of landing, with meet and greet services, to accommodation arrangements, custom-guided tours, and deluxe transportation, she ensures each personal trip is elevated to a personalised experience.

With six years of experience in the hospitality industry, Janice’s journey from an entry-level position to Executive showcases her dedication and skill. Her exceptional service has been recognised repeatedly, earning her the title of Employee of the Month on several occasions and accolades from Mystery Shopper programs conducted by Leading Quality Assurance.

Specialising in providing five-star services to a prestigious clientele including VIPs, royalty, artists, government officials, corporate owners, directors, and corporate groups, Janice has successfully managed world-class events catering to over 1000 guests. Her commitment to excellence and her ability to deliver personalised, high-quality experiences make her an invaluable asset to Valentino Holidays and its clients.